These terms and conditions, which may be rectified are applicable to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by phone. By accessing, browsing and using our website or any of our applications through our website and / or completing a reservation, you acknowledge and consent that you have read, understood and agreed to the terms and conditions mentioned below (including the privacy statement). These pages, the content and infrastructure and booking online accommodation service provided on these pages and through this website (the "Service") are owned, operated and provided by Quinta de Merouço and are available only to your personal and noncommercial use, subject to the terms and conditions set forth below.
1. Context of our Service
Through this website, the Tecagest provides an online platform through which visitors to the website can make reservations. When making a reservation via quintademerouco.com, will enter into a direct contractual relationship (legal relationship) with Tecagest with which making the reservation.
Our services are available for personal, non-commercial use only. Therefore, it is not permitted to sell, make a link, use, copy, monitoring (eg spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any business or commercial purpose or competition.
The prices on our site are highly competitive. All prices on the website are presented quintademerouco.com per room for full stay, including VAT and all other taxes (such taxes are subject to change), unless expressed otherwise on our website or email confirmation. Errors and obvious mistakes (including printing errors) are not binding. All special offers and promotions are marked as such.
On the possibility of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies are subject to the risk and cover all expenses resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 or equivalent in local currency). In the case of company or bank of your credit card charge you the franchise for unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible up to a total value of EUR 50 (or the equivalent in your local currency ) ..
3. Credit card or bank transfer
Payment by credit card is processed securely through to an external payments directly from your bank account to the bank account of Tecagest. In certain tariffs (non-refundable) or special offers, please note that Tecagest may require that payment be made in advance by bank transfer or by credit card. This way, your card may be pre-authorized or charged (sometimes without any option for refund) upon reservation. Please carefully check the room description before making your reservation.
On the possibility of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies are subject to the risk and cover all expenses resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 or equivalent in local currency). In the case of company or bank of your credit card charge you the franchise for unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible up to a total value of EUR 50 (or the equivalent in your local currency ). In order to properly compensate you, ensure that reports this fraud to your credit card provider (in accordance with its rules and procedures for sending information) and contact us immediately by email (email@example.com). In the subject line of your email enter "credit card fraud" and provide us proof of the less value (eg conditions of the credit card company). This compensation applies only to reservations made by credit card through the secure server quintademerouco.com and unauthorized use of your credit card resulting from our negligence or a mistake, and without being in error while using your server insurance.
When making a reservation you accept and agree to the relevant cancellation and no-show, and any additional terms and conditions (the provision) that may apply to your reservation or stay, including for services provided and / or products offered. The general cancellation and no show of each place are available on our website during the reservation process and email confirmation. Please note that certain rates or special offers can not be canceled or changed. Please carefully check the room description before making your reservation.
5. Other correspondence
By completing a reservation, you agree to receive an e-mail that can be sent to you shortly before your arrival date, giving you information on your destination and may provide certain information and offers (including third party offers) relevant to your reservation and destination, and an e-mail that can be sent to you immediately after your stay and invites you to complete our guest review form. Please see our terms of privacy and cookies for more information on how we can contact you.
6. Customer Reviews
The completed customer reviews, may be placed on the information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel, and can be (partially) used and placed by quintademerouco.com in its sole discretion (eg for reasons of marketing, promotion or improvement of our service) on our website or social media platforms, newsletters, special promotions, apps or other channels owned by, provided by, used or controlled by quintademerouco.com and our business partners. We reserve the right to adjust, refuse or remove reviews at our discretion. The form of customer feedback should be regarded as a survey and does not include any offers (also commercial), invitations or incentives whatsoever.
7. Legal Notice
According to the limitations set out in these terms and conditions and to the extent permitted by law, only be liable for direct damages actually suffered, paid or incurred by you due to an attributable failure of our obligations in respect of our services, up to a total value the overall cost of their booking, as specified in the confirmation email (whether an event or series of connected events).
However, within the limits allowed by law, neither we nor any of our employees, directors, agents, subsidiaries, affiliates, distributors, partners (distribution), licensees, agents or others involved in creating, sponsoring , promoting, or otherwise making available the site and its contents shall be liable for any damages or punitive, special, indirect or consequential loss, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage influences or reputation, loss of the right to compensation, inaccuracy for the (descriptive) information (including rates, availability), the accommodation appears as available on our website, the services or products offered, any damage (direct, indirect, consequential or punitive), or losses incurred, costs incurred or paid by you, as resulting from or in connection with the use, inability to use or delay of our website, or for any (personal), death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or incurred, incurred or paid by you costs, whether due to (legal) acts, errors, breaches, negligence (grave), willful misconduct, omissions, non-performance, false information, or absolute liability offense by or attributable (wholly or partially) the Tecagest (its employees, directors, management, agents, representatives or affiliated companies), including any cancellation (in part), overbooking, strike, force majeure or any other event that escape our control.
8. Intellectual property rights
Unless stated otherwise, the software required for our services, available or used by our website and the intellectual property rights (including copyright) of the content, information and material on our website are property of Tecagest, their suppliers or providers.
Tecagest has exclusive ownership of all rights, title and interest in and to (all intellectual property rights) (the design and appearance (including infrastructure)) the website on which the service is provided (including customer feedback and translated) content and therefore does not grant any right to copy, alter, (make a deep or hyper) link, publish, promote, advertise, market, integrate, use, combine or otherwise use any content (including all translations and customer feedback) or our brand without our express written permission. In so far that you use (fully or partially) our Content (including translated and customer feedback) or will, to the extent permitted, to have ownership of any intellectual property or content on the website (translated) or comments customer agrees hereafter to grant, transfer and convey all intellectual property from Tecagest. Any illegal use of all actions or behaviors mentioned above will constitute a material breach of our intellectual property rights (including the rights to the database and copyright).
9. General provisions
To the extent permitted by law, these terms and conditions and the completion of our services shall be governed by and construed in accordance with Portuguese law and any dispute arising out of these general terms and conditions and our services shall be submitted to the competent courts of the district of Vila Real. The original Portuguese version of these Terms and Conditions may have been translated into other languages. The translated version is a courtesy and office translation only, which may not take any rights. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Portuguese version and any other language version of these terms and conditions, the Portuguese version shall prevail and be conclusive to the extent permitted by law. The Portuguese version is available on our website (by selecting the Portuguese language) or you will be sent, if requested in writing. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, remain bound by all other provisions hereof. Then such invalid provision shall nonetheless be enforced to the maximum extent permitted by law, and agree, at least, to accept a similar manner to the invalid, unenforceable or non-binding provision effect, taking into account the content and purpose of these terms and conditions.
10. About Tecagest and subsidiaries
The reservation service online accommodations are provided by Tecagest, which is a private company with limited liability, incorporated under the laws of Portugal, with its headquarters in Merouço, Alijó, Portugal. Tecagest is situated in Vila Real, Portugal and is supported by several subsidiary companies ("the subsidiaries"). Subsidiary companies provide only a part of internal support to and for the benefit of Tecagest. Some designated subsidiaries provide limited customer support (by phone) service. Subsidiaries have no power to control, manage, deliver services or provide the website.
11. Arbitration Center - Law 144/2015
In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:
National center for information and arbitration of consumer disputes
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Phone: +351 213 847 484
More information at: www.consumidor.pt