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Privacy Policy

Your privacy is important to us. We value your trust and we pledge to protect and safeguard the personal information you provide to us. This document, updated regularly, describes how to use it and proceed with your personal information and how we use cookies. Also tells you how to contact us if you have questions about your personal information.

Tecagest offers accommodation services online through its own website and applications, as well as online platforms like social networks. The following information applies to all these platforms.

Reservations: We use your personal information to complete and manage your online reservation.

Customer Service: We offer a support service to international customers, available 24 hours, 7 days a week from our local offices and in Portuguese and English. Share your information with our service support to the global customer allows us to respond efficiently when you need our help - even if it is to help you find the appropriate or answer questions related to your accommodation booking.

Customer Reviews: We may use your contact information to invite you to write a review after your stay. Your comment can help other travelers to choose the most suitable accommodation for their needs.

Advertising activities: We also use your information to advertising activities permitted by law. For example:

- Based on the information you share with us, may be shown personalized offers in Tecagest website, mobile applications and social networking pages.

- When we think that a particular offering may please you, we are able to contact you by phone.

Other media: In other situations it is possible that the contact is made by email, by post, by phone or SMS, depending on the contact information you share with us. There are some important factors for this:

- You made a request and we need to resolve the matter.
- If you do not complete your online reservation, it is possible that we can send you an email with a reminder to continue your reservation.
We believe that this additional type of service is useful and allows you to continue your reservation without searching for accommodation again or fill out all data from booking since the beginning.

- When you use our services, we may send you a questionnaire or ask you to write a review about your experience with Tecagest.
- Also we can send other material relating to your booking, such as contact information for Tecagest when traveling or a summary of your previous bookings through quintademerouco.com.

- Market research: Sometimes we ask customers to participate in market research. Any additional personal information you provide to us as part of a market research will only be used with your consent.

- Identification and prevention of fraud: We may use your personal information to identify and prevent fraud or other illegal or unnecessary activities.

- Enhance our services: And finally, we use your personal information for analytical purposes: to improve our services to optimize the customer experience and also to improve the functionality and quality of our services online.

How does Tecagest uses social networks?
We use social networks to promote our properties and accommodation partners and to advertise, to facilitate and improve our services.  Tecagest uses social networks through accounts on various social networking pages and using social applications. These social networking services may allow you to share information with Tecagest. When you register on a social networking application, you will be informed what information will be shared with Tecagest. The information you choose to share with us may include basic data that are available in your profile social networking, e-mail updates in your state and your friends list.

How does Tecagest shares your information with third parties?
In certain circumstances, we may share your personal information with third parties. Other companies within the corporate family Tecagest: In order to provide the assistance required during your booking process and your stay, your information may be shared with subsidiaries of Tecagest.

External service providers: We may use external service providers to process your personal information on our behalf to the intentions specified above. We may, for example, asking a third party coming into contact with you. When a reservation requires it, we can also work together with an outside service provider for payments in order to facilitate the payment or guarantee of payment. We also work with external advertising companies to market our accommodations and services on other platforms or to involve third parties in the analytic process. These third parties involved in any of these services must comply with the confidentiality agreements and are not permitted to use your personal information for any purpose other than those specified above.

Competent authorities: We may share your personal information with government authorities and investigation if we are required by law (or any authority with legislative powers). Such requirements may include judicial orders, intimations and any orders that are coming from lawsuits and criminal investigations. We may also disclose your personal information strictly necessary for the prevention, detection or prosecution of criminal acts.

How does Tecagest uses customer feedback and other information related to destinations that share with us? After your stay in any accommodation booked with us, you will receive an invitation to write a review, where we request information about the property, the surrounding areas and destination in itself. If you do not want your name to be advertised can choose to submit it as anonymous. Upon completing a review of customer, agree that it can be shown (as detailed in our Terms and Conditions) for examplein the relevant information of the accommodation on our website, in our accounts in social networks and social applications, or on the website our business partner - all with the purpose to inform other travelers about the quality and services of accommodation you've stayed. If you tick the customer reviews as useful - or the opposite - we will gather your opinion to the opinions of other guests, so we can sort and prioritize customer feedback.

The quintademerouco.com use cookies?
No. Normally the quintademerouco.com does not use cookies on its website

The quintademerouco.com use web beacons?
No. Normally the quintademerouco.com does not use beacons on its website

What security procedure that uses quintademerouco.com to safeguard your personal information?
According to the data protection laws in Europe, we have adopted reasonable procedures to prevent unauthorized access and erroneous use of personal information.

We use appropriate systems and procedures to protect and safeguard your personal information. We also use security procedures and technical and physical restrictions for accessing and using personal information on our servers. Only authorized employees can access personal information during the performance of their work. The data of your credit card - when required during the booking process - are kept by us for a maximum of 10 days. After that, the information of your credit card will be permanently deleted from our systems or will be encrypted in our system for fraud detection. This procedure is not valid if you choose to save the data of your credit card on your account.

The services offered by quintademerouco.com are not directed to children under 18. The use of any of our services is only allowed with valid consent from a parent or legal guardian. When we receive information from a child under 18, we reserve the right to delete them.

How can you control the personal information that gives quintademerouco.com?
You always have the right to verify your personal information saved with us. You can request a summary of your personal information by e-mail: casas@quintademerouco.com. Please write "request personal information" in the subject of your email and include a copy of your identification so that unauthorized individuals do not have access to your information. If your personal information saved by us is incorrect then we will update it if you want it. You can ask us to delete your personal information from our database by sending an email to: casas@quintademerouco.com with the subject "Request for removal of personal information." Moreover, it may be necessary that we keep some information with legal or administrative purposes, for example: maintaining records or to detect fraudulent activities.

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